When you download the REALRIDER® app you will be invited to subscribe to the crash detection service. On subscribing you will be asked to add your bike and medical details to activate the service.

Monitoring key sensors in your smartphone, REALRIDER SOS® looks for changes that occur during a crash, such as a sudden impact, rapid deceleration and/or tumbling motion followed by a period of no movement. If a crash is detected, an alert is triggered and sent to the emergency services based on your GPS location.

Should you be involved in a crash, REALRIDER SOS® will activate and generate a ‘crash detected’ alarm on your phone. It automatically monitors key sensors in your smartphone to validate a crash has occurred, detect movement and to confirm if the system needs to stand down or send your emergency SOS data to the emergency services. If you are OK, you can deactivate the ‘crash detected’ alert manually by pressing the I’m OK on the screen.

If the alert remains untouched and you continue not to move, the phone will automatically send your precise GPS location, time of crash, direction of travel, bike, contact and medical details to the emergency services. You will be called to see if you are OK.

Please note – we DO NOT record or send any speed related data.

Yes. For full functionality, ensure the following permissions are enabled:

• Location access (“While Using the App” for IOS or “Always Allow” for Android).
• Motion & Fitness (for crash detection accuracy).
• Notifications (to receive emergency alerts).

• Free route recording and tracking.
• Group riding with live location sharing.
• Access to crash detection with a premium subscription.

The App Certification Scheme was established by British APCO on behalf of the 999 Liaison Committee, part of the UK Government’s Department for Digital, Culture, Media & Sport. This scheme sets the official standard for any app designed to interface directly with Emergency Services 999 control centers via BT Public Safety Answering Points (PSAPs).

Recognised internationally, this certification ensures that only approved apps can connect directly to emergency services.

In 2016, REALRIDER® became the first motorcycle app to achieve this certification, having successfully met all integration, testing, and compliance requirements. This allows it to automatically transmit emergency SOS data to the UK Emergency 999 Service. To maintain this status, REALRIDER SOS® undergoes annual re-certification.

Due to its proven regulatory performance and exceptionally low false activation rate, REALRIDER SOS® has expanded its emergency response coverage. It now delivers SOS data not only within the UK but also to Ambulance Services, Emergency Responders, and PSAPs across:

• Europe, Republic of Ireland, Australia, and New Zealand via Global Rescue
• North America (USA & Canada) via Northern 911

Today, REALRIDER® remains the only motorcycle app officially authorised to connect directly with Emergency Services.

The crash detection system is sensitive to sudden impacts but sophisticated enough to know if you are still moving afterwards.

The app was originally designed to be carried by the rider. This helps paramedics find riders who have had thrown from their bikes. The body also helps smooth out vibrations from the bike or road thus preventing triggering from pot holes or heavy braking.

With the growth in app-based navigation services, more and more phones are being mounted to bikes. This has the potential to cause the app to trigger. If it does, the app will continue to monitor movement and in most cases automatically resets. You can manually cancel the alert via the app.